Privacy Policy
Your privacy is our priority. We maintain the highest standards to protect your personal information.
Last updated: January 27, 2025
256-bit Encryption
PCI Compliant
No Data Selling
CCPA Compliant
Our Commitment to Your Privacy
At Eco Delight Coffee ("we," "our," or "us"), we understand that your personal information is valuable and deserves the highest level of protection. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit buyecodelight.com or make a purchase from us.
We are committed to maintaining best-in-industry privacy standards and will never sell, rent, or trade your personal information to third parties for marketing purposes.
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account
- Order Information: Shipping address, billing address, and order history
- Payment Information: Processed securely through Stripe - we never store your full payment card details
- Communications: Messages you send us and your preferences for receiving updates
Information Collected Automatically
- Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on site, and referring URLs
- Location Data: General geographic location based on IP address
How We Use Your Information
Order Fulfillment
Process and deliver your orders, send shipping confirmations, and handle returns
Customer Service
Respond to your inquiries, provide support, and resolve any issues
Improve Our Services
Analyze usage patterns to enhance your shopping experience
Communications
Send order updates and, with your consent, promotional offers you can opt out of anytime
How We Protect Your Data
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption
- PCI DSS Compliance: We use Stripe for payment processing, certified to PCI Service Provider Level 1
- Secure Infrastructure: Our systems are hosted on secure, enterprise-grade infrastructure with regular security audits
- Access Controls: Employee access to customer data is strictly limited and monitored
- Regular Backups: Your data is backed up regularly with encrypted storage
Third-Party Services
We work with trusted third-party services to operate our business. These partners are contractually obligated to protect your information:
Stripe
Secure payment processing
UPS
Shipping and delivery
Address verification
Vercel
Secure hosting
Your Privacy Rights
You have the right to:
- Access - Request a copy of your personal data
- Correct - Update or fix inaccurate information
- Delete - Request deletion of your personal data
- Opt-Out - Unsubscribe from marketing at any time
- Portability - Receive your data in a portable format
California residents have additional rights under the CCPA. We do not sell personal information.
Cookies & Tracking
We use essential cookies to make our website work properly:
- Session cookies: Keep you logged in while you browse
- Cart cookies: Remember items in your shopping cart
- Security cookies: Help protect against fraud
You can control cookie preferences through your browser settings.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Order records are retained for 7 years for tax and legal purposes. You can request deletion of your account and associated data at any time.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy with a new "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
Email: privacy@buyecodelight.com
We aim to respond to all privacy inquiries within 48 hours.